If no HR notification has been generated and sent, there can be a number of reasons. The most common causes are discussed below:
- You're working in the sandbox
- The debtor and/or company is hidden
- It's a test company
- The HR notification is created before the start or after the end period of the company
- The employee is not in service
- The contract isn't active
1. You're working in the sandboxReason:
When you see "Sandbox" in the upper left corner of your Nmbrs environment and see your web address (name environment)-sandbox, you know you're working in the sandbox.
It isn't possible to create an HR notification from the company when working in the sandbox. If you don't want to work in the sandbox, close the environment/page; your real environment is still open. If not, open it again in the usual way and resend the HR notification.
2. The debtor and/or company is hiddenReason:
When debtors and/or companies are hidden, no HR notifications are sent.
See the article above to learn how this is done.
3. It's a test companyReason:
If "Test operation" is ticked, no HR notifications can be sent. This is useful primarily when doing a test run of new clients in the current year.
Go to "Company Settings" at company level and see whether "Test company" is ticked.
If you don't want the company in the system as a test company, make sure the tick is not activated.
4. The HR notification is created before the start or after the end period of the companyReason:
No automatic HR notifications (end of contract, end of service, anniversaries, birthdays, absence points, trial period) are sent before the start period or after the end period of a company.
See article below for more information:
Under "Payroll settings" at company level, go to "Company settings" to see whether the company was still active on the date the notification was created.
It isn't possible to create an HR notification before the start period or after the end period of the company.
5.The employee is not in serviceReason:
When an employee is not in service, no further HR notifications other than action points are sent out. This applies both before and after the employment contract. For example, if a notification needs to be sent 60 days in advance but the employee has not yet started service, this notification won't be sent. Action points are always sent out in this situation regardless of the employment contract.
6.The contract isn't activeReason:
When creating a notification for a contract, the system looks only at the employee's active contract:
Go to the relevant employees who have received no notification and find out whether they have an active contract. Compare the date on which the notification should be created with the period during which the contract is active.