Not receiving a signal coming from the Nmbrs application can be caused by multiple reasons. The following list consist of the most common reasons.
- The signal has not been created
- A punctuation mark has been added in the name of the recipient
- The wrong e-mail address has been put in
Note: If the e-mail is visible in the sent signals, it means that the e-mail has left Nmbrs and that it has been sent from the application (except for causes 2 and 3). Nmbrs has no influence on the processing of e-mails. Please consult the following article in the event that the emails do not arrive properly.
Consult the sent signals dashlet to see whether the relevant signals have been created and sent.
If the signal has not been created, this is another problem, review the signal settings and the event that led up to the signal. For example;
- Signal regarding mutation form: check whether a mutationform is actually created
- HR signal: check the HR signal settings on debtor level
2. A punctuation markhas been added in the name of the recipient
A punctuation mark has been added in the name of the recipient, this causes problems with compiling the e-mail. The entered name is used for the salutation in the signal. A punctuation mark cannot be used in the name of a person.
Check with the recipient whether a punctuation mark has been added in the name. The example below shows what this looks like for an employee. No signal will be sent when creating a login for this employee.
Delete the punctuation mark in the dashlet where the recipient's name is displayed. After this, a fresh signal will have to be created.
3. The wrong e-mail address has been put inCause
Consult the sent signals dashlet to see whether the relevant signals have been created and sent correctly. By cliking on of the signals, the recipient(s) can ben seen. Consider whether the correct recipients have been entered.
Enter the correct e-mail address at the user login dashlet. You will first have to delete the old input.